Refund and Cancellation Policy

Effective date: April 29th 2026

This policy explains how cancellations and refunds work for Displacement Labs subscriptions.

Subscription Billing

Displacement Labs subscriptions are billed through Stripe.

Customers are charged based on the subscription plan selected at checkout.

Customers may cancel their subscription at any time.

To cancel, use the Stripe customer portal if available or contact billing@displacementlabs.com from the email used at checkout.

After cancellation, access will generally remain active until the end of the current paid billing period.

At the end of the billing period, script access may be removed.

Because Displacement Labs provides digital software access, payments are generally non-refundable once access has been granted.

Refunds may be considered in limited cases, including:

duplicate payment
accidental duplicate subscription
billing error
failure by Displacement Labs to grant access after receiving correct customer information
other exceptional circumstances reviewed case by case

Displacement Labs does not generally provide partial refunds for unused portions of a billing period.

Customers are responsible for providing the correct public charting platform username.

If an incorrect username is provided, contact support@displacementlabs.com so access can be corrected.

If a subscription payment fails, access may be paused or removed until billing is resolved.

Opening a chargeback may result in immediate suspension or removal of access while the payment dispute is reviewed.

For cancellation or billing support:

billing@displacementlabs.com

For product access support:

Displacement Labs
Business mailing address:
Unit 243
1769 St. Laurent Blvd
Ottawa, ON K1G 3V4
Canada